FamilyPrivacy Policy
Family is an app for calls and messages only within your own family. It is operated by Selectic Inc. (“we”). We collect only what the app cannot work without, and use it for nothing else.
What we keep
- Your name — the one you give yourself, and the names you give other people in your family (only you see those).
- Your e-mail address — to send you sign-in codes. We send no other e-mail.
- Device keys — every device signs in with its own key; the server keeps only a hash of it, from which the key cannot be recovered.
- Families — which families you are in, who owns them, invitations.
- Call history — who called whom, when, and how long the call lasted, plus technical call-quality measurements. We never receive or keep the content of calls.
- Chat messages, photos, videos and files — kept on our server to deliver them to the people in the conversation. The app compresses photos and videos and removes location data from them before sending; files are sent as they are.
- Push notification tokens — Apple and Google push services tokens, to tell you about a call or a message when the app is closed. These services receive the token and the notification itself (the sender's name and the start of the message).
- Your photo — if you added one yourself; only the people of your families see it.
- Location — only if you turned «Share my location» on yourself. We keep one last point, with no history of movements; only the people of your families see it. While the app is open the point refreshes by itself; with the app closed — only if you separately allowed location access “all the time” (on Android: “Refresh always” in Settings): the app then collects the location in the background about every 15 minutes and sends us the new point in place of the previous one. Location is never given to third parties or used for ads. Turn it off and the point is erased at once.
- Blocks and reports — whom you blocked (so that the block works) and the reports you sent: your name and e-mail address, the name of the person reported, the reason and the text of the message if the report is about a message. A new block is e-mailed to us — who blocked whom, with no messages.
- IP address — in server logs, for security (for example, against guessing codes).
Calls
Sound and video go directly between the devices of the people talking. Only when a direct connection is impossible (for example, because of network settings) do they pass through our relay server — encrypted and never recorded. We never record calls.
Counters
- In the app — we count how many people are connected right now. It is a single number, with no names and no addresses; we use it to see whether the app is being used.
- On this website (familyapp.fyi, not the app) — our own visit counter. It records which page was opened and which site you came from, the device type, screen size, language, time zone, the IP address and the country and city derived from it. It sets no cookies; the visit number lives only while the tab is open. This data is not shared with other companies.
What we do not do
- No ads.
- No third-party analytics or tracking.
- We do not sell your data or share it for marketing.
- We do not show you to people outside your families: only people who share a family with you can see you.
Who can see your data
Messages, photos, videos, files and names are visible only to the members of that conversation or family. Our servers need the data to run the app; only the small team operating the service has access. That team reads a reported message in order to review the report. We disclose data to authorities only when the law requires it.
Where the data is kept
Our servers are in Russia (Saint Petersburg) and in the European Union (a backup entry point). Connections to them are encrypted.
How long we keep it
- Until you delete it or delete your account.
- You can delete your own message for everyone within 24 hours of sending it.
- When a message contains a link, our server opens that page itself to show its title and picture under the message. The site sees only our server’s request — not you, not your device, and not whoever reads the message.
- Sign-in codes work for 10 minutes, QR codes for 5 minutes, invitations for 7 days.
Deleting your account
In the app: Settings → Delete account. This removes your account, family memberships, device keys, push tokens, names, your messages, photos, videos and files, and your call history. If you owned a family, it passes to another member. If you cannot sign in, e-mail us from the address you signed in with and we will delete it by hand.
Children
Families may include children. A child's account is created by the family (by invitation); a child sees, calls and messages only members of their own families. We show children no ads and never use their data for marketing.
Your rights
You can ask what data we keep about you, correct it (your name — in Settings) or delete it. Write to us and we will answer within 30 days.
Changes
If this policy changes, we will update this page and the date at the top; we will announce significant changes in the app.
Contact
Selectic Inc. — team@selectic.ai